It is the policy of Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Royal Elite Company Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. The Group also strives to ensure compliance by our staff with the strictest standards of security and confidentiality.

The collection of any personal data collected will be subject to the Group’s Personal Information Collection Statement. If personal data is collected through this App or in the process of making enquiries or submitting applications for services provided by different operations within the Group, users are informed via the Personal Information Collection Statements of such purposes and uses, including the extent of transfer and disclosure and right of access to and correction of the collected data.

We use “session” to store and sometimes track information about users in order to provide them with customized and personalized service in this App. The information collected by session includes user’s login name and his or her navigation pattern. This is done without the users being aware that it is occurring. Generally sessions are used to estimate audience size, to track users’ progress and number of entries in our promotional activities, to know the frequency of user’s browsing or using of individual services and to measure users’ traffic patterns.

The Group safeguards all information collected by this App. Personal data is stored securely in the Group’s system and the Group will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and the Group does not release personal data to parties outside the Group except as set out in the Group’s Personal Information Collection Statements.

The Group makes all reasonable effort and measures to protect the privacy of users, but you should be aware that no systems or measures can be guaranteed to provide perfect security, especially no information provided over the Internet can be guaranteed to be completely secure.

Third party services and/or contents (the “Third Party Service”) provided by third party service providers and content providers (the “Third Party Service Providers”) may be accessable via this App. These Third Party Service Providers may collect personal data from users and may have their own privacy policies. The Group’s Privacy Policy Statement and Personal Information Collection Statement do not cover such third parties.

This Statement only applies to this App. If you follow any hyperlink or promotional materials connecting to other websites, the protection of your personal data privacy and your exposure to cookies on those other websites are not our responsibility. Please refer to the privacy policy and the personal information collection statement of the relevant websites.

Users have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). You have the right to request access to, or correction of, your personal data which is held by us. If you need to check whether we hold your personal data or if you wish to have access or correct your personal data, please write via e-mail to our Data Protection Officer at hongyip@hongyip.com or via mail to 16/F, World Tech Centre, 95 How Ming Street, Kwan Tong, Kowloon. We may charge a fee for processing a data access request which must not be excessive.

If there is any inconsistency between the English and Chinese versions of this statement, the English version shall prevail.

Personal Information Collection Statement

Sun Hung Kai Properties Limited, its subsidiaries and associated companies including Royal Elite Company Limited (collectively “we”, “us”, “our” or “the Group”), as one “Data User”, is committed to safeguard the data privacy of the users of this App (“you” or “user”). This statement is published in compliance with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong (the “Ordinance”) to notify users of certain matters when collecting personal data This statement may change from time to time, so please check back periodically. Each time a user logs in to this App and uses its services, he or she agrees to be bound by the statement in force at that time. Throughout this statement, the term “personal data” shall bear the same meaning as defined in the Ordinance.

Some information, shown in this App is provided by third party content and services providers. This Personal Information Collection Statement does not cover third party content and services providers. Please refer to the Personal Information Collection Statement of these third party content and services providers to understand how they collect and use personal data.

COLLECTION OF DATA

The Group collects personal data of individuals in order to register them as users of this App and to provide personalised services and functions of this App, such as Defect Handling and Property Handover (“Personalised Property Handover Services”).

When you use any of the Personalised Property Handover Services, you may be asked to provide or update your personal data, such as name, telephone number, address and email address. We need this personal data for providing the selected Personalised Property Handover Services. You are not obliged to supply the requested personal data but we may be unable to provide the Personalised Property Handover Services if you do not supply the data.

PURPOSE AND USE OF PERSONAL DATA

Personal data collected and held by the Group from time to time may be used for the following purposes:

• providing this App and registering you for using this App;
• providing services, functions and features of this App including handling your property defect rectification requests and enquiries and handing over property to you;
• verifying identity as and where necessary;
• monitoring use of this App to help its further development;
• sending notices, communications and maintaining contact for overall customer relationship management;
• conducting surveys, research and analysis relating to services, products, facilities and other matters offered by us or by others, and compiling statistics and information about them to facilitate our business planning and strategy;
• processing and investigating complaints, disputes and troubleshooting problems;
• preventing and detecting unlawful or suspicious activities;
• meeting obligations (including obligations to make disclosure of personal data within or outside Hong Kong) when required by any law, regulations, court order, direction, code or guideline applicable to us, or complying with demand or requests by any governmental, regulatory or other authorities exercising jurisdiction over us;
• supporting business, technical, administrative or security functions relating to our operations;
• safeguarding and defending our interests, rights, property and reputation; and
• any purposes that are directly related to any of the above.

TRANSFER OF PERSONAL DATA

User personal data will be kept confidential by us but we may disclose or transfer it to the following persons (whether in or outside of Hong Kong) for the purposes set out above:

• members of our Group
• any agent, contractor or third party service provider who provides administrative, telecommunications, computer, information technology, data processing, data storage, or other services or support in connection with this App or our general operations;
• any person under a duty of confidentiality to us including our accountants, legal advisers or other professional advisers;
• any court, governmental, regulatory or other authorities to whom we are under an obligation or are expected to make disclosure; and
• any of your emergency contacts.

You consent to transferring and holding your personal data outside Hong Kong.

ACCESS TO DATA

Under the Ordinance, you have the right to request access to and correction of your personal data which is held by the Group. We may charge a fee for processing a data access request which must not be excessive. If you wish to check whether the Group holds your personal data or if you wish to access your personal data or correct any of your personal data which is inaccurate, you can contact the Group's Data Protection Officer at hongyip@hongyip.com or by post at 16/F, World Tech Centre, 95 How Ming Street, Kwan Tong, Kowloon.

If there is any inconsistency between the English and Chinese versions of this statement, the English version shall prevail.